Our Policy: ORDERING: One order per person please! If you are ordering for a friend who cannot order please contact me first. (All orders must go to the address on the PayPal account you're ordering from, no exceptions) Please be sure the address on the PayPal account you are ordering from is up to date and correct, I will be shipping your order to this address NO EXCEPTIONS. I cannot ship the doll(s) to a different address or multiple address as this is Paypal's policy.
WAIT TIMES: Please if you cannot wait the time it takes for a pre-order to come in stock and be shipped (4-8 months) PLEASE DO NOT ORDER. I have no control over factory wait times or shipment delays, etc. I cannot stress this enough, I am a one woman band meaning I do everything regarding the production and sales of my work on my own therefore I cannot move at the pace of other companies. Also these dolls are works of ART and art cannot be rushed. In order to produce a quality art piece certain intricacies and time consuming efforts are required. These dolls are not toys and cannot be produced in a non-chalant manner. EMAILING: Due to the fact of running this business on my own and having a customer base of over 1000, I cannot answer all emails that come my way. If you message me please be prepared to not hear from me for a few weeks. I put priority to messages containing matters that need my immediate attention such as problems with your order once it's arrived or lost packages, etc. Most questions you may have about your order can be answered by browsing my website, reading this policy, or looking at the info on the page you ordered your doll from. If you have any questions after doing so feel free to message me via email or Facebook and I will do my best to get back to you and answer your questions. CANCELLING ORDERS: I have a 24 hour no cancellation policy, after 24 hours if you want to cancel you may do so but your deposit will not be refunded. Please keep this in mind while ordering.
CUSTOMS AND SHIPMENT DELAYS: For International customers, please take note; once your order is shipped the time shipping takes is completely out of my hands and is at the discretion of the postal office and customs in your country. I cannot be responsible for items held in customs or for delayed packages due to postal delays. I also CANNOT be responsible for customs charges in country! I don't know the laws of your customs office or the charges you may incur, this is entirely at your discretion. If your doll is lost in the mail, arrives broken etc. It will be replaced. All packages include signature confirmation.
As mentioned before these dolls take time and this time frame is always stated on the ordering page, it is not hidden from you or kept secret (dolls take anywhere from 4-8 months to arrive in stock) - therefore if you file a claim or chargeback with PayPal before or after your doll has arrived you WILL be added to my NO-SELL list and will be banned from ever ordering from me again. I always treat my customers with respect and kindness and therefore expect to be treated in the same manner. I will never steal from you or not deliver a doll or item that has been paid for. If I have gone over the stated time frame on your order and you have not received your doll in the promised time you are fully entitled to a full refund and I will gladly cancel your order and will refund you no questions asked.
THANK YOU SO MUCH FOR SUPPORTING MY WORK AND FOR LOVING MY ART!!